The Mid-Market is the fastest segment of IT spending and these customers are adopting VoIP at a 40% growth rate. However, there are several challenges in the mid-market. They face strong competitive pressures. They lack resources of large companies, but are not as nimble as a small company. And they see a high perceived risk in big decisions. CommEdge solutions will help you and your customers overcome these challenges.

Mid-Market Business Scenario: Regional Management Consulting Firm

BUSINESS ISSUES / KEY CONCERNS:

• Billable hours drive the business. Consultants must be available to their clients at all times and travel extensively.
• Availability of the network is vital. Consultants must have access to corporate knowledge base, voice applications and email at all times.
• Need for lots of collaboration (voice and data) among consultants and clients.
• Consultants travel extensively and need access to full systems functionality from anywhere.
• Clients and Consultants from different locations are in and out of the main office frequently.
• Firm is adding employees and growing rapidly.

WHO TO TALK TO:

• Managing Partner
• CFO and CIO

PAINS TODAY:

• Consultants come and go from the headquarters office and having a permanent phone and workstation is not cost effective.
• Currently, clients are complaining about not being able to find consultants and having three different numbers for them. Client’s site, cell and home office.
• Cell phone bills are skyrocketing as consultants are doing a tremendous amount of their work from hotel rooms.
• Conference bridge services are becoming very costly and clients are beginning to complain about being billed these exorbitant charges. They are saying it’s cheaper for the consultants to just be on site all the time.
• Fast growth requires new consultants to be hired and available with full access to systems when they walk in the door on their first day.
• Significant downtime is occurring due to poor network security scheme. Customers are beginning to ask about the security of your network, knowing that you are housing some of their confidential information.

JUSTIFICATION / RESULTS AFTER SOLUTION IS IMPLEMENTED:

Avaya S8500 C and G700 (Multivantage Express)

• Avaya IP Softphone can be easily loaded onto all laptops allowing consultants to have full voice functionality from anywhere they can obtain internet connectivity. This significantly reduces long distance and cell phone expenses, as most of the communication is with other consultants located at the office.
• Single number "reachability" for consultants with extension to cellular and fax integration . Clients can always reach you with one number - any way they choose.
• Conference calls can be conducted on demand and without costly fees, by using the built-in secure call bridge.
• Tremendous flexibility to provide call center applications, including call reporting, to handle any scenario as the company grows.
• Scalability up to 450 users as the firm grows.

Extreme Summit X-450e-24t

• Unmatched performance for voice over IP and video conferencing applications.
• Ability to utilize the Xos operating system and perform network upgrades without bringing down the network.
• Tremendous failover capabilities available, to ensure the highest network availability.

Juniper SSG-20-SH

• Traffic is protected against all manner of attacks by a complete set of Unified Threat Management (UTM) security features, including Stateful firewall, IPSec VPN, IPS, Antivirus (includes Anti-Spyware, Anti-Adware, Anti-Phishing), Anti-Spam, and Web Filter
• Application Layer Gateways to inspect and protect VoIP traffic
• Variety of LAN and WAN interface options
• Auto-Configure VPN (AC VPN) allows for automatic set-up and take-down of VPN tunnels between remote offices in hub-and-spoke topologies
• Multiple high availability options with sub-second failover between interfaces or devices
• Simple centralized management of firewall through graphical Web UI, CLI, or the NetScreen-Security Manager central management system
• Policy-based management to allow centralized, end-to-end life-cycle management

Meru MC 505 and Spectralink SVP Server

• Provides robust wireless infrastructure with high-quality voice and data capabilities.
• Remote workers can use their wireless laptops and log into one of the shared wireless phones to provide them with full access to systems and voice applications when in the home office.
• Allows for the ultimate in flexibility as workers move from conference room to cubicle to office as they collaborate.
• Completely eliminates the need for “moves adds and changes” for both workstations and phones as employees and office layout are constantly changing.